{"id":11,"date":"2025-04-26T18:56:09","date_gmt":"2025-04-26T16:56:09","guid":{"rendered":"https:\/\/xspira.rs\/?page_id=11"},"modified":"2025-05-02T18:54:11","modified_gmt":"2025-05-02T16:54:11","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/xspira.rs\/sr\/refund_returns\/","title":{"rendered":"Politika Reklamacija"},"content":{"rendered":"\n\n\n<h2>Refund &amp; Return Policy&nbsp;<\/h2>\n\n\n\n\n<p class=\"MsoNormal\"><strong>COMPLAINT POLICY<\/strong><\/p><p class=\"MsoNormal\">The Buyer has the right to submit a complaint regarding a\nproduct due to:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Non-conformity<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Damage during transport<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Incorrectly delivered product<o:p><\/o:p><\/p><p class=\"MsoNormal\">Complaints can be submitted by email to <span lang=\"SR-LATN-RS\"><a href=\"mailto:info@xspira.rs\">info@xspira.rs<\/a> &nbsp;<\/span>or in writing to the Seller\u2019s address.\nIt is necessary to provide the order number, a description of the issue, and a\nphoto (if applicable).<o:p><\/o:p><\/p><p class=\"MsoNormal\">The Seller must respond within 8 days. If the complaint is\naccepted, the Buyer has the right to a repair, replacement, or refund.<span lang=\"SR-LATN-RS\"><o:p><\/o:p><\/span><\/p><p class=\"MsoNormal\"><strong>COOKIE POLICY<o:p><\/o:p><\/strong><\/p><p class=\"MsoNormal\">This website uses cookies to improve functionality, user\nexperience, and analytics, in accordance with GDPR and applicable laws.<o:p><\/o:p><\/p><p class=\"MsoNormal\">Cookies are used for:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Remembering user settings<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Analyzing website visits<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Customizing content<o:p><\/o:p><\/p><p class=\"MsoNormal\">The user can manage cookie settings through their web\nbrowser or through cookie management options on the website.<span lang=\"SR-LATN-RS\"><o:p><\/o:p><\/span><\/p><p class=\"MsoNormal\"><strong>WITHDRAWAL FORM<o:p><\/o:p><\/strong><\/p><p class=\"MsoNormal\">Complete and send this form only if you wish to withdraw\nfrom the contract.<o:p><\/o:p><\/p><p class=\"MsoNormal\"><strong>Recipient:<\/strong> [Company Name, Address, Email]<o:p><\/o:p><\/p><p class=\"MsoNormal\">I hereby notify you that I withdraw from the contract for\nthe purchase of the following goods:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Order number:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Date of receipt:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Buyer\u2019s full name:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Buyer\u2019s address:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Date:<o:p><\/o:p><\/p><p class=\"MsoNormal\" style=\"margin-left:.25in\">Buyer\u2019s signature (only if sent in\npaper form):<o:p><\/o:p><\/p><p class=\"MsoNormal\"><br><\/p><p class=\"MsoNormal\"><strong><span lang=\"SR-LATN-RS\">DISCLAIMER<o:p><\/o:p><\/span><\/strong><\/p><p class=\"MsoNormal\"><span lang=\"EN\">Xspira makes the\nmost of its resources to show you all the items on our site with accurate\nphotos, names, features and prices. However, we cannot guarantee that all\nproduct information and photographs on this page are completely accurate.<o:p><\/o:p><\/span><\/p><p class=\"MsoNormal\"><span lang=\"EN\">The availability\nof each product shown on our site may differ from the status in our store. You\ncan check the availability and condition of each product displayed on the site\nby contacting us at info@xspira.rs.<\/span><o:p><\/o:p><\/p><p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p><p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/p><p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":7,"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":449,"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/pages\/11\/revisions\/449"}],"wp:attachment":[{"href":"https:\/\/xspira.rs\/sr\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}